Student Complaint Procedure

Student Complaint Procedure

The College encourages all students to voice their concerns and submit a complaint when necessary, to the Department of Student Affairs. Any complaints or concerns pertaining to Sexual Violence, Drug, and Alcohol prevention or the general Student Code of Conduct, should be addressed by their individual procedures found in the Student Handbook and the College Catalog.

If the complaint can be addressed immediately, students are encouraged to make the appropriate staff or faculty member aware of the issue so that it can be resolved promptly. Any and all other complaints can be made by emailing the Department of Student Affairs at: john.mendrea@thencc.edu.

The Director of Student Affairs will respond to these complaints in a timely manner and will work to resolve the issue with the parties involved.

In the event a student is not satisfied with the decision of Director of Student Affairs, the issue can be appealed in writing through the office of the College President. The College President will appoint a Review Committee, which has the responsibility for reaching a decision that is in balance with the best interests of both the student and the College.

The student may also voice a complaint or concern to:

The Executive Director, State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
Phone: (877) 275-4219

Or

The Accrediting Commission of Career Schools/Colleges in accordance with the Student Complaint/Grievance Procedures that follow.

Accrediting Commission of Career Schools and Colleges
2101 Wilson Blvd., Suite #302
Arlington, VA 22201
Phone: (703) 247-4212

Schools accredited by the Accrediting Commission for Career Schools/ Colleges or the Career College Association must have a procedure and operational plan for handling student complaints. If a student does not feel the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints considered by the Commission must be in written form, with permission from the complainant(s) for the Commission to forward a copy of the complaint to the school for a response. The complainant(s) will be kept informed as to the status of their complaint as well as the final resolution by the Commission. Information about tuition charges for comparable programs may be obtained from the Accrediting Commission. See above for the address and telephone number.

A copy of the Commissions Complaint Form can be downloaded here or obtained online at www.accsc.org.